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For Better Commercial Appliance Service in Perth:
To all our valued customers, please have the following info ready when calling for an emergency breakdown service:
1) Manufacturer Of the Equipment
2) Model #
3) Serial #
4) Be as specific as possible: What is the equipment doing or NOT doing?
5) The best times to work in your kitchen. (Letting us know time restrictions will help us to not interfere with your business as far as practical.)
This information may seem simple and it is. However it is very important to make the service call out as efficient as possible. Point number four may be the most important.
Our vans are stocked quite extensively with all the more common parts such as dishwasher solenoids, thermostats, pumps and elements for about an 85% first time fix rate. That's pretty good!!
If we know exactly what the unit it doing(or not doing), we can plan ahead. Our Service technician may need to get take a non-stock part with us such as a motor or an element that may not be so common. Giving us as much information can help. It will save you time, money and most important, we can get that Dishwasher or Combi oven up and running so the weekend can be saved!
Here at WA Commercial Appliances, we want our customers to have a satisfactory experience from the moment we answer the phone to the moment our service technician gets finished and you get back to business as usual. We are here to keep you Calm, "Cool", and "Cooking"!